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Make calls from the EngageBay dashboard with a single click. Whether it's a standalone call or a set of calls to different contacts in succession, the auto-dialer makes it quick and easy for you.
Know who called when you couldn't be available to receive the call. Be notified about missed calls by receiving an automated alert each time that you miss a call.
For precise identification of your contacts in the future, add different call tags to contacts you speak with. Every time you check your call history, you’ll know who you spoke to.
A colleague has something important to convey during a call? The mute feature ensures that you can put the contact on hold any time you need to address something else during the call.
Always stay focused on the call instead of taking notes. For future reference, you can record important calls at any time. Refer to the records to re-visit whatever was discussed.
EngageBay's real-time call logs help you keep track of your communications and of those of your team members'. Have everybody stay accountable by referencing these logs.
There's time available between calls to wrap them up. Use this buffer time to make notes about the previous call and prepare yourself for the next.
Get regular email reports about the call activity of your team members and manage performance better, understand areas of improvement, and ensure everyone is on the job.
With awesome software backed by a dedicated support team, make every part of your marketing, sales & helpdesk more effective.
Inbound Calls
Don’t leave your CRM to receive calls from your contacts. Gain valuable insight into caller details with readily accessible views of customer information before, during or after a call.