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Why EngageBay is the best alternative to Zendesk?

All-in-one CRM

EngageBay offers more contacts than any other Pipedrive alternative. Bring all your contacts to EngageBay and experience the power of a unified platform. We offer the best marketing, sales, and support software at unbeatable prices!

Multi-Channel Customer Engagement

Engage with and nurture prospects across multiple channels, including emails, SMS, phone, web, and social media.

Helpdesk and Live chat

Get a powerful live chat software included with the paid version.

Marketing and Sales Automation

Automate marketing and sales processes using our all-in-one automation software. Our visual drag-and-drop designer makes it easy to set up multi-step automation.

Landing Pages

Convert casual web visitors into paying customers. Try EngageBay’s landing page templates and customize them as you like, or code your own landing pages.

Advanced CRM

Streamline your sales processes and stay organized using our powerful CRM. Get access to cutting-edge sales features, including 2-way telephony, messaging, sales proposals, and 360-degree customer view.

Email sequences

Nurture prospects by scheduling emails to be sent at regular intervals. Set up email templates and execution rules once and EngageBay will do the rest while you focus on more important tasks.

Sales Proposals

Send compelling proposals to your prospects straight from your CRM. Proposals are automatically saved to the customers’ records and can be retrieved for future references.

User experience

Say goodbye to automation worries. EngageBay offers a seamless marketing automation experience, so even beginners can rock!

Built for growing companies

EngageBay is built with love for growing companies. All our pricing plans are tailor-made for small and growing businesses.This helps you improve customer relationships without burning through your budget.

Simplify Marketing, Sales, & Support with the best free
All-In-One CRM software

Free for 15 users No credit card required

Customer Reviews of Zendesk

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What if you could have everything on one platform? That’s exactly what EngageBay offers. EngageBay’s all-in-one platform unifies all teams, reduces data silos, and eliminates the need for multiple standalone platforms. But above all, you get a complete view of all your customers – something that you don’t get with Zendesk.

Zendesk Alternative Comparison

Key Differentiators Zendesk Sell EngageBay
Email Sequences
360-degree view
Deal management
Appointment scheduling
Account-based marketing
Sales automation
Custom reporting
Starts at
Why EngageBay?

EngageBay offers the best of marketing, sales, and support software at a price no one can match. We offer the highest number of contacts/subscribers compared to any of the competition. Bring all your contacts into EngageBay and experience the power of a unified platform .

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Client Testimonials

EngageBay is the best Zendesk Alternative

Get more power at a better price.

Feature by Feature comparison with Zendesk

EngageBay offers a powerful sales and CRM solution modules so that you can buy it separately or as an all-in-one solution. With 50+ features, you can streamline your sales process and close deals faster.

Though Zendesk Sell is an excellent sales platform, EngageBay offers more features at a lower price. EngageBay packs in powerful sales functionality with a remarkably intuitive interface. With zero upfront costs and no training required, it's up and running in minutes!

Here is how EngageBay compares with Zendesk feature by feature.

Zendesk EngageBay
Starts at $19/mo
Starts at $10.39/mo
Free (with Premium add-ons)
Completely free
All-in-one software option available
High-level sales features

Both Zendesk Sell and EngageBay offer powerful sales features to help you convert prospects into customers. That said, EngageBay offers advanced features, including conversational inboxes and account-based marketing – making it one of the best Zendesk alternatives.

Zendesk EngageBay
Sales pipeline management
Account-based marketing
Appointment scheduling
Gamification and Leaderboards
in-CRM telephony
Team hierarchy
Conversational inbox

Placing and receiving calls are vital aspects of sales. Both Zendesk and EngageBay offer powerful tools to help you stay on top of your calls.

Zendesk EngageBay
Call recording
Call scripts
Call integration
Call history
Call notes
CRM features

At the heart of sales and support lies the CRM. To fully understand your customers so that you can offer value, you need a comprehensive CRM solution that offers a complete view.

EngageBay offers more features to help you understand your customers on a deeper level – making it the best alternative to Zendesk..stand-out-text

Zendesk EngageBay
Deal tracks and stages
360-degree contact view
Email integration
Contextual custom fields
Activity timelines
Advanced filters
Tasks management

You need to quantify your success (and failure) rates – this helps you find ways to improve and scale your business. EngageBay offers powerful analytical tools and an intuitive dashboard for deeper insights.

Zendesk EngageBay
Email tracking
Email open notifications
Link-click notifications
Proposal analytics
Sales forecasting
Custom sales dashboard and reports
Social Media

Manage all your social media accounts – Facebook, Twitter, Instagram, and LinkedIn – right from EngageBay. EngageBay’s Social Suite lets you schedule your posts smartly and analyze audience trends using social listening. Zendesk Sell does not offer social media management – making EngageBay the perfect alternative.

Zendesk EngageBay
Social media integration
Social media post scheduling
Social listening
Social media analytics
Customer support software

Unlike Zendesk, EngageBay offers free customer support software when you choose a paid plan. Customer-centric businesses are vital for long-term customer satisfaction and business success, and EngageBay’s support tools offer just that.

Zendesk offers a separate customer support solution, but you have to pay separately and quite a lot.

Zendesk Sell EngageBay
Knowledge base
Customer experience automation
Support ticket
Customer query prioritization
Customer issue routing
Customer support team collaboration
Canned responses
Live chat

Reports are vital for businesses to monitor their growth. EngageBay’s holistic reporting module offers deep, insightful, and recurring insights – making it the best alternative to Zendesk for small business owners.

Zendesk EngageBay
Daily email reports
Sales reports
Custom reports
Sales dashboard
Leaderboard reports

Experience the power of an all-in-one solution

While EngageBay’s CRM & Sales enablement software can take you miles ahead of your competitors, there’s something even more powerful: an All-in-One solution.

To truly deliver customer happiness, you need to align marketing, sales, and customer support under one view. EngageBay’s all-in-one marketing, sales, and customer support solution does precisely that.

Zendesk does not offer a unified CRM solution, without which you cannot have a complete view of your customers.

Even after you pay a hefty price for Zendesk, you don’t get the powerful marketing tools that EngageBay offers. EngageBay integrates all the tools seamlessly so that everything works as a single entity.

Move to EngageBay and save 2.5X the costs!

Zendesk Sell

Sell Enterprise:


Suite Enterprise:


Sell+Zendesk Suite:



CRM & Sales Pro:


All-in-One Pro:


Frequently Asked Questions - FAQs

EngageBay’s Free Plan offers 1,000 branded emails a month at no cost. So you have enough resources to leverage email marketing for growth in those early days.

You also get a landing page.

Zendesk does not offer any free plan. All you get is a 14-day free trial on their premium plans, making EngageBay the best Zendesk competitor for small businesses.

If you go with Zendesk, you have to dish out a whopping $199/month for their Enterprise plan, and even then, you may miss out on powerful features. For a team with multiple users, this cost can shoot up and drain your budget.

In contrast, EngageBay offers:

  • All the features of each plan along with onboarding sessions and email/chat support at no additional cost.
  • Affordable plans for growing businesses. Our Pro plan costs less than $60 a month. You also get a 20% discount on annual subscriptions, bringing the cost down to $47.99 a month.

You can also get EngageBay’s unified marketing, sales, and customer support software for under $100 – reducing overall costs while improving functionality. Zendesk, on the other hand, does not offer an all-in-one plan.

For more details, check our pricing page.

EngageBay understands the budget constraints for small businesses.

Our ‘Sales & CRM’ Basic plan starts from $11.69/month for annual billing and $12.99/month for monthly billing.

Need more features? Our Growth plan offers more features for less than $30 per month. If you need all the features, you can go for the Pro plan, which costs only $59.99 per month.

Your budget isn’t unlimited, nor is your time. By trying to learn and integrate several other programs or software into your current system, you waste time.

Our founders are owners of startups and small businesses just like you. We understand that money is tight in those early days. We also know how important it is to market your new company successfully.

That’s why we’re here. EngageBay is made for small businesses that need all the marketing features of Zendesk but without the hefty price tag.

We have aligned our pricing with the budgets of most growing companies. Our most expensive package, the Pro plan, costs less than $60 a month. With this plan, you get priority support, account-based marketing, thousands of contacts and emails, sales automation, and in-CRM telephony.

You also get free customer service software included with paid plans. The help desk software includes customer interaction management, knowledge base, customer support team hierarchy, customer interaction automation, ticket management, canned responses, and live chat.

Simplify Marketing, Sales, & Support with the best free
All-In-One CRM software

Free for 15 users No credit card required

Our Integration Partners

Stay connected to your favorite apps using EngageBay’s integrations

See more Integrations
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